How much does shipping cost?
We offer free shipping on orders to the destinations listed in our Shipping Policy.
When will my order arrive?
Estimated delivery is 6–9 business days, including 1–2 business days for processing. Delivery times are estimates and may vary by destination or unexpected carrier delays.
How do I track my order?
Once your order ships, we’ll email your tracking information. You can also use the Track Your Order link on our website.
Can I return my order?
You can request a return within 30 days of delivery. For change-of-mind returns, items must be unused, undamaged, and in their original packaging. Sale items are eligible, too.
Personalized or custom-made items and gift cards are excluded from change-of-mind returns. See our Return & Refund Policy for full details.
Do you charge return fees?
We do not charge restocking fees. Customers cover return shipping for change-of-mind returns. For damaged, defective, or incorrect items, we cover any required return shipping costs.
What if my item arrives damaged or incorrect?
Email info@homenhavendecor.com as soon as you discover the issue. Include your order number and, where possible, photos showing the problem. We’ll help arrange an appropriate replacement or refund.
How do I request a return?
Email info@homenhavendecor.com with your order number and the item you wish to return. Please wait for our return instructions before shipping anything back.
When will I receive my refund?
After receiving and inspecting your return, we’ll notify you whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your payment provider may need additional time to post the refund.
How can I contact you?
Email info@homenhavendecor.com or use our Contact page. For questions about an existing order, include your order number so we can help.