Refund policy

Return & Refund Policy

We want you to feel confident shopping with Home & Haven Decor. We accept eligible return requests within 30 days of delivery, including items purchased on sale.

Return Eligibility

For change-of-mind returns, items must be unused, undamaged, and in their original packaging, with any included parts and accessories. Please provide your order number or proof of purchase.

Personalized or custom-made items and gift cards are excluded from change-of-mind returns. This does not affect your rights if an item is faulty, damaged, or incorrect.

How to Start a Return

Email info@homenhavendecor.com within 30 days of receiving your order. Include your order number and the item you wish to return.

We will provide return instructions and the appropriate return address. Please contact us before shipping anything back, and do not use the address on the original parcel unless we confirm it.

Return Shipping & Fees

For change-of-mind returns, customers are responsible for return shipping costs. We do not charge a restocking fee.

For damaged, defective, or incorrect items, we cover any required return shipping costs.

Damaged, Defective, or Incorrect Items

Please contact info@homenhavendecor.com as soon as you discover an issue. Include your order number and, where possible, photos showing the problem.

We will work with you to arrange an appropriate replacement or refund at no additional cost.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or payment provider may require additional time to post the refund. For eligible sale items, refunds are based on the amount paid.

Your Rights

This policy does not limit any rights you have under applicable consumer protection laws.

Contact

For help with a return or refund, email info@homenhavendecor.com.