Shipping Policy – Home&HavenDecor

Effective date: 2026-08-31

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING RANGE

  • Countries: We currently ship within Australia, United Kingdom, United States, Romania, Canada, Italy, Spain, Israel, Switzerland, Denmark, Portugal, New Zealand and South Africa.
  • Future Expansion: Expansion to other shipping areas is being considered.

SHIPPING COSTS

  • Within Australia: Free shipping on all orders
  • Within United States: Free shipping on all orders.
  • Within United Kingdom: Free shipping on all orders.
  • Within Canada: Free shipping on all orders.
  • Within Romania: Free shipping on all orders.
  • Within Italy: Free shipping on all orders.
  • Within Spain: Free shipping on all orders.
  • Within Israel: Free shipping on all orders.
  • Within Switzerland: Free shipping on all orders.
  • Within Denmark: Free shipping on all orders.
  • Within Portugal: Free shipping on all orders.
  • Within South Africa: Free shipping on all orders.
  • Within New Zealand: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly stated at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1–2 business days, Monday to Friday.
  • Last Order Time: 18:00 Australian Eastern Standard Time (AEST).
  • Weekend Orders: Orders placed on weekends are processed the next business day.

TRANSIT TIME

  • Estimated Delivery Time: 5–7 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
  • Total Delivery Time: It will take a total of 6–9 business days to receive your order.

SHIPPING PROCESS

  • Reliable Courier Services: We ship via DHL / FedEx / UPS.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

  • Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
  • Track Your Order: You can track your order via our website. Enter your tracking number on our tracking portal: Track your order.
  • Questions: Our support team is ready to assist with any questions about tracking your order. Contact us.

MISSING ITEMS PROCEDURE

  • Reporting Missing Items: Contact our customer service within 7 days of receiving your package via  info@homenhavendecor.com
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURNS & REFUNDS

We accept eligible return requests within 30 days of delivery, including sale items. Change-of-mind returns must be unused, undamaged, and in their original packaging.

Customers are responsible for return shipping costs for change-of-mind returns. We do not charge a restocking fee. For damaged, defective, or incorrect items, we cover any required return shipping costs.

For full eligibility details, exceptions, and refund timelines, please read our Return & Refund Policy.

To request a return, email info@homenhavendecor.com before sending your item back.